Customer Service

Location: We're Located in Santa Barbara, California.

Time Zone: Pacific

Business Hours: Monday-Friday from 6:00 AM -5:00 PM

E-Mail Address:

Toll-free phone from the US and Canada: (800) 621-1136

Fax: (805) 965-2275


We ship within 24 hours after receiving your order. Unless you request otherwise, we use USPS Priority Service.

Cost: $5.00 total for any size order.


Every Idea Bank DVD and CD is fully guaranteed. If you're not completely satisfied for any reason, simply return the item within 30 days for a full refund.

Credit Card Orders:

We accept VISA and Mastercard.

Purchase Orders:

We accept purchase orders from fire service organizations, schools and government agencies.

Free Replacement:

We will replace any DVD you've purchased from us... free of charge. If you have a missing or broken Idea Bank program, please call us toll-free (800) 621-1136 and we'll send your replacement today.


At your service,

Richard Lambert
President, The Idea Bank